“I wanted to take a minute to let you know how much we love using the ACES program.
According to Jim Blasingame, we live in the Age of The Customer and they have more choices than ever. We have to do something that sets us apart from the competition. Well, we didn’t have to look too far because we found that in the ACES program. Our customers love the Appointment Confirmation email they receive. And the ability to send a photo of who will be arriving at their home along with a preparation list, is…just priceless. You can send a Thank you card, a Report card, a coupon for them to use at a later date and a coupon for them to share with friends; all at the touch of a button. In addition, we’ve also closed several Estimates by using the Sales Follow up feature. I think the customer finds this less intrusive than a phone call that could put them on the spot.
Ray, I’m glad our paths crossed 2 years ago. You and you’re team are the best. Thank you for always tweaking the program and making the CUSTOMER INTERACTION so easy for our industry. It’s every managers dream.”