“The key to keeping long term customers in this business is all about relationship building with the customer. With ACES it allows us to start building that relationship immediately and stay ahead of our competition if they were to keep calling around. By showing them the technician and call center representative‚Äôs pictures they are no longer just dealing with Scherzinger Pest Control but they know which employees are committed to seeing their issue through for them. For this reason we have come to appreciate the value in the ACES program and it has become a key aspect in our sales process.”