ACES Update Getting Started; Employee Login
ACES for Business email confirmation software does more than just lock in appointments and introduce your employees to new and existing customers.
Our software also lets customer give you crucial feedback. That allows you to see what’s working and what your business can improve on.
By communicating via email, customers can get in touch with your company on their time. You can set up our software to do more than just confirm appointments. You can also ask for referrals and reviews or send thank you messages. You decide how much, or how little feedback you’d like.
If you’re not sure which options to try, you can send different variations until you get the results you want. Our great customer support team can walk you through everything, from set up to customizing your emails with the content, logos and images you want.
If you’ve used the ACES for Business unique automated appointment reminder system to land and complete a job, you’ve gained your customer’s trust and earned a reputation for reliability.
That should assure your company repeat business. However, a satisfying customer experience may not be enough. Many customers are so busy with their everyday lives that your company or even the company name may fade from their memory.
Even if you receive good word of mouth, positive online reviews will really help to set you apart from the competition in today’s ever more connected world. Glowing reviews from real customers detailing the great work your company does are invaluable and can reach a potentially far larger audience.
Customized thank you messages requesting reviews on popular sites will achieve this purpose and greatly increase your company’s online profile.
Once you start tallying up the positive reviews, you can include your favorites in your email reminders or thank you messages as well. You decide which reviews to highlight and how you want the emails to look.
You can also announce promotions and discounts for existing customers who provide referral customers. And you can make it easy for them to refer friends and family through our emails.
There’s no need to make annoying phone calls with tacky sales pitches that have the potential to turn off customers or bombard them with spam-like emails. You can get feedback from your customers without seeming overly aggressive or interrupting them during their busy days.
The ACES for Business email reminder service can act as your company’s virtual suggestion box. Customers who feel they’re being heard and their needs being met are more likely to be repeat customers.
You can send follow-up surveys asking customers to rate their experience or make suggestions for ways to improve your company’s service.
No matter which type of service industry you run, all of these options can help you develop lasting relationships with your customers and take your business to the next level. Get started today!
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