If you run a service-oriented business, you know how important first impressions can be. A potential customer may need your employee to come fix an appliance, take care of a home improvement project, or even house sit a beloved pet.
If this is the first time a customer is calling your company, they’re probably shopping around and haven’t made a decision on who to go with yet. They may also be nervous about letting a total stranger enter their home for an estimate.
The Aces for Business email reminder service gives your company an advantage over your competition. Not only will your prospective client have the name of the employee that’s coming to their door, they can see a photo of them and read a brief bio as well.
This attention to detail and obvious nod to customers’ safety concerns often makes them stop shopping around and gets you the job.
While most customers claim that price is their top concern, safety can be just as, if not more important. Whether a customer is calling for themselves or a loved one, their safety concerns can be eased.
You can customize the Aces for Business email reminder service to include the information you want. Besides your employee’s name and bio, you can include any professional certifications, work history and languages spoken.
Our software is easy to use and can be configured to suit your company’s needs. And our terrific customer service is here to help you with any issues or questions you might have.
You can include company logos, custom banners and calendars with appointment confirmation capabilities in your email reminders, thus reducing the possibilities of any mix-ups with your customers.
Other options include additional photos of other employees, such as customer service or appointment setters that your customer may have spoken to, thus providing an even more familiar, secure introduction.
You can also send follow-up email reminders optimized to work with your company’s business model. Not only can you send a friendly appointment reminder without disturbing customers at work or at home, you can allow them to respond and offer their own feedback within the body of the email.
Letting your employees know of any schedule changes or updates can be just as important. Aces for Business email reminder service allows them to communicate with customers regarding any last minute changes, regardless of whether it’s the employee or the customer who needs to alter an appointment in any way.
If this is a first appointment, arriving on time can be just as important as safety concerns for most customers. Even if someone offers a lower price for the same service, showing up late, cancelling an appointment or making the customer feel ill at ease can kill the sale.
Use the Aces for Business email reminder service to keep the customers you have, get new referrals and generate more work. It’s an easy and inexpensive way to beat your competition and grow your business.